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Ron Carter Chevrolet GMC in Alvin
- Car Dealers
- Alvin, TX
About this business
Location details
3205 FM 528 Rd, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 08:30 a.m. to 8:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Absolutely mind blowing they are willing to throw away business by being unresponsive. Manager never contacted me, sold the car from under me and are just dishonest. Just remember that this crazy marker won’t last forever and when it slows your loyal customers won’t return. Bad business
Business response:
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Michelle Milton | Internet/BDC Director | mmilton@ztdealers.com
Last week my husband and I looked at a Ford Explorer we were interested in and Robert V. helped us. He was very helpful and answered our questions. We told him we would think about the purchase overnight. We called him the next day and told him we decided to purchase the Explorer. He said he would have it ready for us. When we arrived he talked to us and presented us with some paperwork about the costs we would incur in this purchase. We were shocked and appalled that they added a Marketing Adjustment Fee of $2699.00! We wer... read more
Business response:
Beth, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Michelle Milton | Internet/BDC Director | mmilton@ztdealers.com
How to start. I have a theory that Arthuro is actually not an employee and just a name they give out so employee's don't have to actually do the job they got hired to do. Or I may be wrong and Arthuro is a real employee with horrible work ethics. So I had issues with the truck I called them earlier that day to ask on the turn around time, they told me they could look at it within 2 days. So I dropped it over night. No problem with that, wrote down the issue and they called me the next morning (Saturday) I was told they will ... read more
Business response:
Julio, thank you for taking the time to provide this feedback. We would very much like to amend the situation so we can move forward in a positive direction. At your earliest convenience, please reach out to Carol Oldaker, the GM Service Manager at 281-388-8060 or email her at Coldaker@roncarterauto.com, so we can further assist you. Thank you.
Chevrolet service was horrible. Chevrolet Service manager Carol was so rude. Service never answers calls and Service manager never answers calls at all. Charged a fortune. I will never come back again and I advise everyone not to either.
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Michelle Milton | Internet/BDC Director | mmilton@ztdealers.com
Service is horrible. Kept truck for 2 weeks. After 2 or 3 days they would not return my calls. Repairs were never completed. After 2 weeks of no response, I went there to get my truck. I was greeted with a ‘hug’ (???? Seriously?). My truck was suddenly all set to go. Of course it was not fixed. This my second bad experience with Ron Carter Alvin. You would think with all the terrible reviews they would try to do better. A hug?????seriously????
Business response:
This is a concerning review to read. If you're still experiencing issues with your vehicle, then we certainly need to make things right. I understand that you're upset, but would you please give me a call? I'd like to see what I can do to help you. Thank you, Stan Clemons - Service Director - 281-388-8081
My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. We provided credit information, and they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance cont... read more
Business response:
Thank you for letting us know about your experience and taking the time to speak with me on the phone. I look forward to assisting you. Thank you, John Addison General Sales Manager Jaddison@roncarter.com
Worst customer service ever It took them two trys and the second time after keeping the truck for two weeks and not working on it i had to just go get it. they do not return a call they do not answer the phone. the managers there dont care if you have a problem or not. I had rain water leaking in the truck and they were supposed to pull the carpet up and fix the leak. Not sure any of that happened. they the only excuse they could give me for the 3 hour job taking 3 weeks was they were short handed and the mechanic mashed his... read more
Business response:
Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Michelle Milton | BDC Manager | mmilton@roncarter.com
Thieves Sold me a vehicle that blew up in 3 k miles also sold a false warranty that was declined by the warranty company these people are crooks and liars I will never do business with these idiots again and if your smart stay away from here they will lie and leave you with empty promises just to sell a vehicle also had me come back to there stealership and go get an off site inspection for my vehicle I bought from them which was a false or fake inspection vehicle also had cats cut off of the engine and a blown cylinder cost... read more
Business response:
Larry, this is all very concerning to read as you can imagine. I'm sorry for the delay in returning your calls and that we have let you down. I would like to talk to you further so that we can resolve your concerns. I will be in touch. Thank you, Craig Fletcher - Service Director - 281-388-8181
Not getting my business Stopped by today to possibly buy a new car. I don't drive a fancy car by any means. I was honestly going in to make a possible purchase and remedy that problem. When I pulled up the sales man looked at me and wouldn't help. Because I drive an old car I couldn't possibly have money. Well you just lost a sale. I couldn't believe it! Horrible experience
Business response:
Veronica - This is not the treatment I expect for my guests and I truly apologize. I understand that you're upset, but I would love to make up for this disappointing experience and assist with your car-search personally. If you're interested, please consider giving me a call. Thank you, Andrew Cordova - New Car Sales Manager - 281-388-8508
Frequently asked questions about Ron Carter Chevrolet GMC in Alvin
How is Ron Carter Chevrolet GMC in Alvin rated?
Ron Carter Chevrolet GMC in Alvin has a 4.6 star rating with 5,421 reviews.
When is Ron Carter Chevrolet GMC in Alvin open?
Ron Carter Chevrolet GMC in Alvin is closed now. It will open at 8:30 a.m.