Ron Carter Chevrolet GMC in Alvin

beccahbu 

on DealerRater

13 years ago

Bought new Jeep on 9/17. Show Eric a small chip in the paint on the grill. He took it around to the paint guy. When he came back he said the paint guy was not in and he would call us on 8/21 and get us in to take care of it. He never called. REplyed to one pf his emails that we were waiting to hear about the chipped paint, no reply. I believe it was on 8/24 someone from the dealership called to ask us how hings were. we told her about the chipped paint and that Eric never called. She said she would take care iof it right awa... read more

9300 

on DealerRater

15 years ago

I have taken my car there for service 6 times for the same problem and hasn't been repaired under warranty, when I complained they tell you to take it somewhere else and the service manager James Hebert gets aggravated really easily and does not want to listen to the customer and questions the customers knowledge, very bad attitude for being a service manager! They take your money when you buy it there but DO NOT want to fix problems with your car or even have knowledgable service techs and a useless service manager!!