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Ron Carter Chevrolet GMC in Alvin
- Car Dealers
- Alvin, TX
About this business
Location details
3205 FM 528 Rd, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 08:30 a.m. to 8:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Taken advantage of Purchased a used vehicle less than six months ago. Brought it in for a 75,000 mile tune up. They said it would be $600 to repair belts and hoses along with an oil change. No problem, I paid them and wanted my car to continue running properly. Drove it away from the dealership and the check engine light came on after which the vehicle lost power. It would drive, but there was definitely something wrong. Brought it back immediately. They repaired it as a covered repair. Drove it away from the dealership, and... read more
Business response:
Darren, I'm sorry you had a bad experience in service. Please feel free to reach out to our Service Director Larry Volkman at 281.388.8181. I would explain the situation with him to see if there is anything he can help with.
Unbelievably Poor and Self Serving I purchased an extended warranty on my 2012 GMC truck when vehicle was bought from them. Even tho I still had only 34,000 miles on the truck, the 36 month time period had just run out the month before I took it to sercive department. Three issues with truck, Slight rattle on heat deflector on passenger side, exhaust leak and transmission shifting hard from 1st-2nd (which comes and goes). Nice service rep said for a mere ($70-140) per item which means up to $420, he could tell me what needed... read more
Business response:
I am sorry to hear about your experience with our dealership. I really appreciate you taking the time to bring this to our attention. It is our goal to ensure that every customer leaves with a positive experience. And this feedback will help us improve our policies going forward. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Ben Waxman | Internet Director | bwaxman@roncarter.com | 281-388-8581
$80,000 Worth of Disappointment!!!! I made this purchase fairly easy. I had my financing in order and I already had my vehicle picked out. I saw it one day, and went to buy in the next (I had test driven one at a different dealership). I was often sitting and waiting while my sales man worked several people at the same time. Nobody even went over the car with me. Even when I bought it back in bc the car wasn't working right, and I wrote in the note to the service department that I needed an orientation - nothing! When I came... read more
Finance department are idiots Just go and try to deal with them and it will become apparent...enough said! (And I paid cash!!!) I can not put a name because the idiot would not come out of his kingdom office!
Very bad experience The salesman seemed to be in a bad mood the entire time we were there. The finance guy told me my credit score was under 640 when it is over 700 and tried to give me a high APR. I will never buy another vehicle there again.
Extremely rude and didn't care for the buyer! Went to look at a used 2014 ss camaro they greet me as soon as I walked in and then told me what I was looking for. After I told them the specific car, I was able to test drive the vehicle and was told after we can sit down and talk about price. When I went and sat down when them he told me the price and that's when I started to try to negotiate with them. That's when every thing hit the fan. He gave me all the tactics for selling I told him I wasn't interested in the asking pric... read more
Not so good My 2006 Dodge Magnum had problems 2 days after. Disappointed to say the least. Car cuts off and idles high. It's as is so no way of having them check out the problem.
All About The $$$$$ NO Customer Service This dealer has had our car twice. The last tie for over a week and claimed a part was on order. They then called to say they could not find anything wrong. So they lie! They told us to tape record the noises so they can figure it out? What are you kidding. Six of us say it's the cv joints they were then rude and would never call us with updates. DO NOT BUY from them I was tx this dealer pushes you aside until your warranty runs out so you have to pay for repairs. I'm reporting them to... read more
Poor customer service I dropped my truck off at 9:30am for an oil change and was told it would be 2 hours before they were through and that they would call to let me know that they were finished which I had no problem with. I called them at 11:30am to see if my truck was ready and spoke to 6 different people and no one could tell me the truck was ready. Finally the operator at the facility took my contact info and said she would have the service manager contact me. I never heard anything and at 2:15pm I called again only to ... read more
Frequently asked questions about Ron Carter Chevrolet GMC in Alvin
How is Ron Carter Chevrolet GMC in Alvin rated?
Ron Carter Chevrolet GMC in Alvin has a 4.6 star rating with 5,421 reviews.
When is Ron Carter Chevrolet GMC in Alvin open?
Ron Carter Chevrolet GMC in Alvin is closed now. It will open at 8:30 a.m.