Ron Carter Chevrolet GMC in Alvin

Vincenttl1 

on DealerRater

10 years ago

Tire recall I bought a new truck, and then received a recall notice on the Continental tires at 27,000 miles. I took the truck in, and the 5 tires where replaced. 12,000 miles later one of the replacement tires comes apart. The woman with the yellow high heels said they could not help me. She said got to NTB, or discount tire. I've since had another of the replacement tires installed by Ron Cater Ford come apart. 

rleblanc173 

on DealerRater

10 years ago

Not very impressed I found this Tacoma on the internet. There were no pictures posted so I called to ask if they could post pictures to help me decide if I wanted to drive the 20 miles to see the truck. I know that these trucks go fast, so I was in a hurry to get it done before it was gone. One of the guys (can't remember his name), told me that he would have pictures posted by 11 that morning, never did happen. The bad thing is, he never did contact me to let me know why. Later when I met him at the dealer, he told me he le... read more

Lanora810 

on DealerRater

11 years ago

OUTSTANDING EXPERIENCE As my title indicates, I had an OUTSTANDING experience, which I wasn't expecting, especially having already dealt with a not so upfront dealer on the north side of town a few days earlier, who used low price offers (0, 0, 0) to lure you in, but once there.... well, you know the rest, things were not what they seemed, or as ADVERTISED in the newspaper! As a result, I W A L K E D! Because of the prior poor experience at the "other" dealership, I decided not to physically go to another, and simply chose t... read more

mrandolph7 

on DealerRater

11 years ago

HORRIBLE EXPERIENCE I BOUGHT A 2011 JEEP GRAND CHEROKEE IN FEBRUARY (2014) THIS YEAR. THE CAR HAS BEEN IN THE SHOP 7 TIMES SINCE THEN. THEY CANNOT FIGURE OUT WHY THE KEYLESS ENTRY INTERMITTENLY WORKS, I JUST HAD THE DASH REPLACED BUT THEY DID NOT FIX THE WARPED PIECE SO IT HAD TO GO BACK IN AND THEN MY DISPLAY SCREEN BLACKED OUT. MU SERVICE ADVISOR MIKE GARCIA DOES NOT CALL WITH UPDATES (UNLESS I HAVE CALLED SOMEONE ABOVE HIM TO COMPLAIN) AND THE GENERAL MANAGER, ALLEN HALL. COULD CARE LESS BECAUSE HE HAS NOT FOLLOWED UP WIT... read more

kevinjeepk 

on DealerRater

11 years ago

worst possible experience Joey eisenring single handedly ruined any future chances of me going to Ron Carter.Zero customer service. Will not return to Ron Carter. I ended up picking up my vehicle to take it elsewhere due to his poor attitude and poor customer service. 

Watch12 

on DealerRater

11 years ago

I was sold a used vehicle that had been wrecked and it was not disclosed to me. I returned to the dealership and they said they would not buy it back and would only take it in on trade at their dealership. I had it for 8 months and they gave me 5,000.00 less than I paid for it. The staff advised me they didn't know and I didn't know so it wasn't their problem. The manager then advised me they made good money selling the car to me and laughed. The dealership would not return my calls and I had to drive back to the dealership ... read more

roncarterfordsucks2 

on DealerRater

12 years ago

I booked service online on a Thursday and the earliest appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their service manager to discuss my service needs. I never received a call. I showed up 15 minutes early for my appointment schedule at 8:00am. The service representative wanted to charge $140 for computer diagnosis which I declined as I had received the diagnosis elsewhere for the need to replace a glow plug. I requested to be cont... read more

jlparker03 

on DealerRater

12 years ago

I was very disappointed with my experience at Ron Carter, Alvin TX. Though my salesperson was very helpful, the finance department had dishonest motives. When entering the dealership, I had preapproved financing with a 3.29% interest rate. The finance department told me that they could lower my car notes and interest rate on my loan. I allowed them to start the process on this. My salesperson helped me to get to the price that I wanted to pay and I was ready to sign the papers. After looking over the paperwork, I noticed tha... read more

beccahbu 

on DealerRater

13 years ago

Bought new Jeep on 9/17. Show Eric a small chip in the paint on the grill. He took it around to the paint guy. When he came back he said the paint guy was not in and he would call us on 8/21 and get us in to take care of it. He never called. REplyed to one pf his emails that we were waiting to hear about the chipped paint, no reply. I believe it was on 8/24 someone from the dealership called to ask us how hings were. we told her about the chipped paint and that Eric never called. She said she would take care iof it right awa... read more