Ron Carter Chevrolet GMC in Alvin

Texgirl8 

on DealerRater

7 years ago

Nightmare Took my truck there for repairs from an accident and it has taken them almost 2 months to fix it. They keep promising it will be done and getting the run around. Called the GM and left a message, no return call. Customer service sucks! Take your vehicle somewhere else! 

craig 

on DealerRater

8 years ago

Second body seam leaking water into the car I have a 2013 Chevrolet Suburban that has a second water leak on a body seam leaking into the passengers floorboard. To back up a little bit this car replaced a 2010 Tahoe that had a roof that was leaking and they were going to have to replace the roof on the car. So we got the suburban thinking that the Tahoe was just a lemon and this one would be better. Well back to the leaking car. I took the car to the dealership and was told that it was probably leaking around the windshield ... read more

Keith1984 

on DealerRater

8 years ago

Don't give them your Business unless you want to regret it Dishonest says well get the check cut right away and overnight it but that didn't happen and now they say they didn't promise that, loses paperwork for refund of gap and warranty money makes you wait 6 weeks before you get a refund and when it doesn't come the say you never applied for it and they can't find your emails, promises call backs but never happens (3 days in a row) my truck has been gone since mid summer and I still don't have my return yet. 

unhappy camper. 

on DealerRater

9 years ago

overcharging Called about a Dodge durango with a no bus situation. Was quoted a price of 63.95 for diagnostics on the phone. He said I'd I did not pursue it any further after the diagnostics that would be all they charge. When it was done they said it was the PCM and it would be 1,100 dollars to replace it. I went to pick it up and was charged 128 dollars instead of the quoted 63.95. The receipt did not even explain what the charges were for. It said customer declined service 128 dollars and had two entries where tech did so... read more

Mike Butcher 

on DealerRater

9 years ago

Check Engine Light/DEF System I made an appointment online and it was for 0730 hours. I arrived at 0705 and pulled into the Service Bay. Two ladies were sitting inside at the their desks. I waited several minutes as I was expecting a technician to come outside. Neither of them would move. I parked my truck and went inside and went to one of their desks. The lady looked up my appointment and asked what it was for. I told her and reported that I had entered that information online also. She said with a smart mouth "The person ... read more

Mtain83 

on DealerRater

9 years ago

Disabled vet taken advantage of. On April 29th, I came into your Ron Carter Dealership at the Alvin Ron Carter. I met with your salesperson Fernando, and explained my situation. I'm a disabled combat veteran, I'm new to the area, and I needed a truck I can rely on. I've never bought from a dealership before, but I wanted to buy from someone I could trust. Fernando sold me a 2007 Ford F-150 for $9100. Since that time, I've driven fewer than a thousand miles. It should have been a red flag when the keys I was given wouldn't op... read more

Very upset 

on DealerRater

9 years ago

Service department Brought my Chrysler 300 in for oil change,rotate tires, and recall for parking slipping. Never ever had a problem with my beautiful car that was the first car I ever got to pick out myself ! I bought it brand new in new braunfels tx. No problems at all. They hooked it up to transmission computer and obviously messed it up. As we drove off a loud sound and the transmission blew. Now they say oh did it have a problem before ? xxxx no it was perfect for 4 years ! They gave me a sorry Jeep Patriot to drive til... read more

csettles 

on DealerRater

9 years ago

Stay Away They treat you great during the sale, but it's after the sale when it comes to getting warranty work done or trying to get safety recall work done that all of my worst experiences have been with The Original Ron Carter of Alvin has been. I really don't believe the General Manager of The Original Ron Carter of Alvin has a clue as to how bad the service is at their Dealership. This problem is something that all of my family and friends will be told about. The last two new vehicles l purchased where from The Original ... read more

general glitzy 

on DealerRater

9 years ago

Poor customer service Robin Thorpe courtesy delivery Robin has to be the rudest and most unprofessional person I have ever dealt with. She must be related to someone there. She never returned a phone call after 8 days of trying to contact her. The only time I spoke with her was when I called and she answered the phone. Management even said she was difficult to deal with. I would never ever deal with these people again. My company will not be using them in the future.