.png)
This profile has been claimed by the business owner or representative.
Ron Carter Chevrolet GMC in Alvin
- Car Dealers
- Alvin, TX
About this business
Location details
3205 FM 528 Rd, Alvin, TX, 77511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 08:30 a.m. to 8:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Employees nice & accommodating. No one answers the phone at Service Desk or Dealership, have to leave a message.
Business response:
Thank you for sharing your experience with our team. We're glad to hear that our employees were nice and accommodating. However, we apologize for the inconvenience you faced when trying to reach us by phone. We understand the importance of quick and responsive communication, and we're actively working to address the issue of unanswered calls at the Service Desk and Dealership. If you have any specific concerns or if there's anything else we can assist you with, please feel free to leave more details in your message, and we'l... read more
Dropped my car off with them, was told 24 to 48 hours, never heard back and I was hunting down to speak with someone at service center, they kept the car for 8 days and I never got a loaner and no one called to give updates and even when I called I couldn’t speak with anyone. I live 48 miles from the dealership and I Uber there back and forth. To add salt to injury, I bought the car from same dealership. They’ve lost me and anyone else I know.
Business response:
I'm truly sorry to hear about the frustrating experience you had with our service center. This does not align with the level of service we aim to provide, and I understand your disappointment. I apologize for the lack of communication, the extended wait time, and the inconvenience caused by not having a loaner. Your feedback is crucial, and we take it seriously. I'll ensure your concerns are addressed with our service team, and we'll work to improve our communication and service processes. If there's anything specific you wo... read more
Waited 2 months for my truck to get fixed. No communication unless I called for updates.
Business response:
We sincerely apologize for the extended wait time and the lack of communication during the repair process of your truck. Your experience does not meet our standards, and we understand the frustration this situation has caused. We appreciate you bringing this matter to our attention, and we want to assure you that we take your feedback seriously. We are committed to addressing the communication lapses and working to improve our service to prevent similar issues in the future. If there are specific details you'd like to share ... read more
Ron Carter has good hours of operation. However, their communication skills are lacking because they are terrible about returning phone calls.
Business response:
Thank you for taking the time to share your feedback. We appreciate your positive note about our convenient hours of operation but are genuinely sorry to hear about the communication challenges you experienced. Our team values open and effective communication, and we apologize for any inconvenience caused by the delay in returning your phone calls. We take this feedback seriously and will address it internally to improve our responsiveness. If there's anything specific you would like to discuss or if there's a way we can mak... read more
I brought my car in for two warranty items. It was scheduled, diagnostics already completed in a previous appointment. My advisor was out sick and I was shocked no on touched my car. I called Thursday and they assured me it would be ready Friday. Monday night I received it back and the issue was not properly fixed.
it took almost 2 years to receive the sensors that were supposed to be equipped on my Chevrolet High Lander. The service representative "forgot" conversation and to top it off had an attitude where I felt like I was an inconvenience.
The service for my car was excellent. The customer service and communication with me was very poor. The only communication I received was when I called the service department myself. No one answered a message or called me to give me any status updates. I've always had great service at Ron Carter so I was very disappointed in the experience.
My sales person, Eric Helton, was wonderful to deal with. Straight shooter, knowledgeable about the vehicle I purchased, and cut a square deal with me. the downfall of the entire process was is the financing department. He was more interested in selling me "maintenance protection plan products" then fining me an interest rate that was fair. I will be sure to let people know about this horrible experience and have them go elsewhere.
Business response:
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience with Eric Helton—your kind words about his professionalism and straightforward approach are greatly appreciated. We are, however, sorry to learn about your dissatisfaction with the financing department. Your experience is important to us, and we apologize for any inconvenience you may have faced. We take customer feedback seriously and will review our processes to ensure a better experience for our customers... read more
Check engine light on picked up vehicle after service engine light on again. Had to travel to and from Ron Carter 2 days in a row. Who is going to pay for my time since your technicians could not figure out the problem?
Frequently asked questions about Ron Carter Chevrolet GMC in Alvin
How is Ron Carter Chevrolet GMC in Alvin rated?
Ron Carter Chevrolet GMC in Alvin has a 4.6 star rating with 5,421 reviews.
When is Ron Carter Chevrolet GMC in Alvin open?
Ron Carter Chevrolet GMC in Alvin is closed now. It will open at 8:30 a.m.